Product service charge varies for products and will be informed before you send your product in for repairs. After we receive your product, a technician will do a preliminary assessment. If spare parts are required to facilitate the repair, the technician will call you to inform you of the spare parts charges before commencing the repair with your consent.

In an effort to maintain the quality of our products, the company does not sell spare parts directly to customers without a product evaluation by our technicians. Likewise, we do not recommend repairs by non-authorized personnel. Do note that any unauthorized repairs will void the warranty of your product. We take pride in serving you so please let us know directly if you require assistance.

You can refer to the Operation Manual for the possible causes and trouble-shoot actions. If the problem persists, please contact our Service Centre.

You may contact your nearest showroom for inquiries and assistance.

You may email us via info@osim.com.ph for non-urgent assistance. However, kindly note that we might not be able to answer your email queries immediately.

Please refer to our list of store locations.

You may contact them directly for operating hours.