Send your product to the Service Centre in our Headquarters, located at G/F, Alcar Realty Corporation Building, 888 Epifanio de los Santos Ave, Mandaluyong, 1550 Metro Manila (Opening hours: 9 am to 6 pm from Mondays to Fridays & 9 am to 1 pm on Saturdays. Closed on Sundays & Public Holidays).

Message us via our Customer Service number (0945 256 5277) for further assistance. However, kindly note that we might not be able to answer your queries immediately if there is often a queue for this option. If you are not able to reach us, please leave a message on the voice mail system and we will reply within the next 24 working hours.

Product service charge varies for products and will be informed before you send your product in for repairs. After we receive your product, a technician will do a preliminary assessment. If spare parts are required to facilitate the repair, the technician will call you to inform you of the spare parts charges before commencing the repair with your consent.

In an effort to maintain the quality of our products, the company does not sell spare parts directly to customers without a product evaluation by our technicians. Likewise, we do not recommend repairs by non-authorized personnel. Do note that any unauthorized repairs will void the warranty of your product. We take pride in serving you so please let us know directly if you require assistance.

You can refer to the Operation Manual for the possible causes and trouble-shoot actions. If the problem persists, please contact our Service Centre.

Call us on our Customer Service Hotline (0945 256 5277)  for further assistance. However, kindly note that we might not be able to answer your queries immediately if there is often a queue for this option. If you are not able to reach us, please leave a message on the voice mail system and we will reply within the next 24 working hours (Excluding Sundays and Public Holidays).

Email us via osim.philco@gmail.com for non-urgent assistance.

Opening hours: 9am to 6pm from Mondays to Fridays & 9am to 1pm on Saturdays.

Closed on Sundays & Public Holidays